Refund & Cancellation

Membership Agreement Acknowledgement

Welcome to WTF Gyms! By subscribing to WTF Gym’s services, you agree to the terms and conditions outlined on this page. Our goal is to provide an environment that is not just a gym but a cornerstone of your lifestyle, where you can pursue your health objectives in a supportive, state-of-the-art setting. By becoming part of our community, you engage in a partnership focused on achieving personal growth and fostering well-being within our vibrant fitness culture.

Membership Options

At WTF Gyms, our membership options are crafted with flexibility and convenience in mind, designed to accommodate the diverse needs and preferences of our community.

Recurring Memberships

These memberships are auto-renewing contracts that provide uninterrupted access to our facilities and services. Members opting for this type of membership benefit from a continuous fitness experience without the hassle of monthly renewals. Please note that all recurring memberships are non-refundable, emphasizing commitment to your fitness journey.

Our recurring membership at WTF Gyms is designed for ease and convenience, allowing for an auto-debit payment each month from your account. However, if a recurring payment fails or is paused due to actions from the member's side, the privilege of the recurring membership will be revoked. Following such an event, the member will only be able to continue their journey with WTF Gyms through one-time payment options

Members are advised to ensure that there is sufficient balance in their account as the due date for their recurring membership payment approaches. We proactively communicate with our members regarding their upcoming payments through WhatsApp notifications, IVR calls, and emails to prevent any service interruptions. Your cooperation helps us maintain the high standard of service and gym experience that all WTF Gym members deserve.

One-Time Memberships

For those seeking a short-term fitness solution or who prefer not to commit to auto-renewals, we offer one-time memberships. These memberships are paid in full upfront and provide the same access to our gym facilities as recurring memberships.

Freezing Policy

Our freezing policy is exclusively available for annual plan members, allowing them to pause their membership for a period of up to one month, subject to a formal request. This ensures that members can return to their fitness routine without losing the value of their investment.

Cancellation, Refund, and Transfer Policy

All memberships are non-cancellable, non-refundable, and non-transferable to new members. Memberships can only be transferred to an existing member of the gym. If a current member wishes to transfer their membership, the transfer can only be made to an existing member, who will be responsible for paying a transfer fee of ₹3000. This policy applies to all membership types. Once payment is completed, these terms are binding, and no cancellations, refunds, or further transfers will be entertained.

Notification of Recurring Payments

We at WTF Gyms are committed to ensuring that you are well-informed about your subscription payments. Prior to the due date of your next recurring payment, you will receive timely notifications from several sources, including your bank, payment app, our payment gateway processor Cashfree, and directly from us at WTF Gyms. These notifications serve as reminders to provide you with sufficient time to take any necessary action regarding your subscription. Should you need to cancel, pause, or modify your subscription, these advance notifications are designed to facilitate that process efficiently, ensuring that you have full control over your membership and billing.

Payment Terms

In our gym, payment schedules are meticulously designed to ensure ease and flexibility for our members. Payment for memberships, whether recurring or one-time, is due at the beginning of each billing cycle. For recurring memberships, we have an auto-debit system in place to streamline the process, requiring members to maintain sufficient funds in their account to avoid payment failures.

Should a payment fail to process due to insufficient funds or any other reason, members will be promptly notified via their preferred contact method. They will then have a grace period of 24 hours to rectify the situation before their membership is temporarily suspended. It’s crucial to keep your contact information up to date to receive these notifications promptly.

We accept various payment methods, including credit/debit cards, online bank transfers, and payments through selected mobile wallets, catering to the diverse preferences of our members. Our goal is to make the payment process as convenient as possible while ensuring that our operations run smoothly and efficiently, allowing us to continue offering top-notch fitness services.

When you subscribe to a recurring membership at WTF Gyms, a one-time setup fee of 2999 ₹ will be applied during your first payment. This setup fee ensures that your recurring subscription is properly maintained and that all related services are seamlessly managed for the duration of your membership. The setup fee is valid for 12 months. Should you choose to cancel your recurring subscription before the completion of this 12-month period and later decide to reactivate it, the setup fee will be charged again. After the initial setup fee, your monthly payments will consist solely of the recurring membership fee, which will be automatically debited from your account.

By opting for a recurring subscription, you authorize WTF Gyms to automatically charge the membership fee to your designated payment method each month on the scheduled due date. Should you decide to discontinue your membership, it is your responsibility to cancel the subscription through the provided app prior to the due date. Failure to cancel will result in the monthly membership amount being deducted as per the recurring payment authorization. Please note that WTF Gyms is not liable for any deductions made as a result of this authorization. It is imperative that you manage your subscription preferences within the app to avoid unwanted charges.

If you choose to cancel your recurring subscription before the completion of the 12-month term, while you retain full rights to do so, please be aware that WTF Gyms will discontinue the benefits associated with the recurring membership. These benefits, offered as part of the commitment to a 12-month recurring payment plan, include a comprehensive package of services such as personalized nutrition plans, access to online classes, tailored workout schedules, and more. It’s important to note that if you cancel your recurring subscription at any point within the 12-month period, any future subscriptions will only be eligible for one-time payment options, and the associated recurring subscription benefits will no longer be available to you.

Facility Usage

Upon subscribing to our services, every member is entitled to a comprehensive fitness orientation led by our skilled trainers. This initial session is pivotal in acquainting members with our wide array of equipment, ensuring they utilize each piece safely and effectively to align with their fitness goals.

Our gym boasts an extensive range of cardiovascular equipment, including treadmills, bikes, and cross-trainers. For those new to these machines, we emphasize the importance of starting with the equipment at rest, securely fastening personal items, and gradually commencing their workout to ensure safety and prevent injury.

In the realm of strength training, our facility offers a diverse selection of equipment designed for various muscle groups. Members are guided on adjusting the equipment to fit their physique correctly, ensuring an effective and safe workout session. It’s crucial to start with weights within one’s capacity and prioritize proper form over lifting heavier weights.

The gym enforces robust security measures, including round-the-clock surveillance, to create a safe workout environment. Members are urged to be vigilant, particularly during entry and exit, and are reminded that their activities within the gym premises are monitored for their safety.

Our restrooms and showers are designed with privacy and safety in mind, equipped with bolt locks and maintained to prevent slippage. Members are encouraged to use these facilities responsibly, maintaining cleanliness and safety.

In the event of power outages, severe weather, or fire, the gym has established emergency protocols to safeguard our members. These include fail-safe mechanisms for exits during power outages and clear instructions for evacuation in case of fire.

Lastly, for any injuries or first aid requirements, our gym is equipped with a first aid kit for minor injuries, with emergency numbers readily available for more severe cases. Members are reminded to report any injuries or equipment malfunctions to staff immediately.

Through these detailed guidelines, we aim to foster a secure, effective, and enjoyable fitness environment for all our members.

Safety and Liability

At WTF Gyms, safety and minimizing liability are paramount. We adhere to rigorous safety protocols, including regular equipment checks and emergency preparedness drills, to ensure a secure environment for all members. Members are oriented on safety procedures for each piece of equipment during their initial gym orientation to prevent accidents. In the event of an emergency, clear procedures are in place, including evacuation routes and emergency contact numbers displayed prominently around the gym. All members must sign a liability waiver acknowledging the inherent risks of gym use, which also details the gym’s protocols for addressing potential injuries or accidents, emphasizing our commitment to member safety while clarifying responsibilities.

By subscribing to WTF Gym’s services, members enter into a legally binding arrangement that doubles as a liability waiver. This waiver acknowledges the inherent risks associated with gym use, including potential injuries from equipment use or physical activity. It stipulates that members fully comprehend these risks and agree to not hold WTF Gyms accountable for any injuries or accidents that might occur during their use of the facilities. This agreement is crafted to protect both the members and the gym legally, ensuring all parties are aware of their rights and responsibilities, thereby creating a safe and respectful workout environment.

Code of Conduct

At WTF Gyms, our Code of Conduct is designed to ensure a safe, respectful, and welcoming environment for all members. We expect all gym-goers to adhere to respectful behavior towards fellow members and staff, maintain cleanliness by wiping down equipment after use, and follow gym etiquette by sharing equipment and keeping noise levels to a minimum. Our dress code requires appropriate athletic attire that is respectful and conducive to a workout environment. Any form of harassment, intimidation, or discrimination is strictly prohibited. Members are also expected to follow staff instructions and report any misconduct or safety concerns. This code ensures a positive gym experience for everyone.

Default and Termination

WTF Gyms reserves the right to terminate any membership at its sole discretion if a member's behavior is deemed inappropriate, disruptive, or violates the gym's code of conduct. This includes, but is not limited to, repeated instances of indiscipline, harassment, intimidation, or actions that compromise the safety and well-being of other members or staff. Additionally, failure to adhere to the gym’s code of conduct, repeated late payments, or any other serious misconduct can also lead to membership termination. In such extreme cases, termination will be immediate and final, with no refund provided for any remaining portion of the membership term. This termination process is designed to ensure fairness while protecting the integrity of the gym community and its operations. The decision to terminate a membership under these conditions will be based on a thorough review of the circumstances, and the member will be notified accordingly. Furthermore, members whose memberships are terminated under these circumstances may be barred from rejoining in the future, emphasizing the importance of adhering to all gym policies and respecting the community standards set forth by WTF Gyms.

Closing Statement

By choosing to become a member of WTF Gyms, you are joining a community dedicated to health, fitness, and personal growth. We are committed to providing you with a safe, supportive, and motivating environment where you can achieve your fitness goals. We encourage you to familiarize yourself with these terms and conditions to ensure a smooth and enjoyable experience throughout your membership. Should you have any questions or require further clarification, our team is always here to assist you. Thank you for entrusting WTF Gyms with your fitness journey, and we look forward to supporting you every step of the way.